Delhi Jal Board Online Complaint djb.gov.in

Delhi Jal Board Online Complaint djb.gov.in

Delhi Jal Board complaint can be done online via a Public Grievance Monitoring or Management system (PGMS) made available by Delhi Government.

  • You have to Enter your Name (Kindly use the same name as on your Bill) , Gender , Mobile number and E-mail ID.
  • Complete Address should be same as your Bill or the problem area. Otherwise select Other and enter the Area details.
  • Give a 2000 character Description of your problem for which you are making DJB Complaint online.
  • Select Locality from Drop down.
  • Select DELHI JAL BOARD from the Concerned Department Dropdown.
  • If you have some documents of existing complaints or pics of the affected area , attach it by Upload file (not more than 200kb) .
  • Enter the Captcha code and enter in the Box and Submit.
  • Take  a screenshot of the complaint number and use it for reference.

DELHI JAL BOARD ONLINE COMPLAINT portal djb.gov.in

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Action on Complaints Timeline by Delhi Jal Board
Type of Complaint Incharge Action taken Time
Regarding leakage in Municipal Water Mains / Lines etc. Zonal Engineer (W) Within 48 Hrs.
Contaminated water supply / quality of water. Zonal Engineer (W) / DTQC / Area ACWA Within 24 Hrs.
Failure of Pumping System Zonal Engineer (W) / Asstt. Engineer (E & M) concerned Same Day
GRIEVANCE REDRESSAL by Delhi Jal Board
I. SANCTION OF NEW WATER CONNECTION

In case of any difficulty regarding sanction of new water connection, concerned Zonal Revenue Officer/ Zonal Engineer (W) / Executive Engineer (Water) / Suptdg. Engineer (W) and Chief Engineer (C)-I can be contacted as schedule below: –

Zonal Revenue Officer/
Zonal Engineer (W)
On all working days between 2.00 P.M. to 4.00 P.M.
Ex. Engineer (Water) -do-
Supdtg.Engineer (Water) On all working days between 12 Noon to 1.00 P.M.
Chief Engineer (Civil)-I -do-
Complaints made on personal visit. Will be sorted out within 7 days.
Acknowledgement of complaints
received by post.
Within 3 days.
Final reply to the complaint. Within 15 days.
II. REDRESSAL OF COMPLAINTS IN REGARD TO WATER / DEVELOPMENT CHARGES / BILLING

In case of any difficulty with regard to billing of Water charges/ Development Charges, Mutation of water connections, wrong indication of category etc., ZRO (W)/Survey Officer concerned/Dy.DOR (W)/Jt. Director concerned/Director of Revenue (Water) may be contacted.

Complaints/Inquires will be
attended by ZRO (W)
On all working days between 2 PM to 4 PM
Attending to complaints by
Dy. Director(Rev.)
-do-
Attending to complaints by
Joint Director (Rev.)
12 noon to 1 PM
Attending to complaints by
Director(Rev.)
On all working days between 12 noon to 1.00 PM
Complaints made on personal
visit regarding billing
Such complaints will be sorted out within 7 days.
Acknowledgement of the complaints
received by post.
Within 3 days.
Final reply to the consumer Within 15 days.

This completes the Delhi Jal Board(DJB) Complaint online .

Delhi Jal Board Complaint by SMS

 

Delhi Jal Board Complaint by SMS

Delhi Jal Board Complaint by SMS

 

 Delhi Jal Board Complaint Number

1. 1916 (Toll Free)
2. 23527679
3. 23538495

 

You can also visit http://pgms.delhi.gov.in directly to lodge a complaint online.

If you want to do a DJB written Complaint , Fill this Form and submit in (DJB) Delhi Jal Board Zonal offices.

6 comments

  1. sonu says:

    my tanker no is 7873 in delhi north west point no 189 prem nager kirrari suleman nager but my point is deactivate this aria je in mr narender jain in magolpuri plese take action adress m no 12 prem nager 2 40 foot roed nagloi delhi 86

    • RJ says:

      Mr Sonu, request you to fill the form above and note down complaint number to follow up. You can also contact officials with the complaint number you have.

  2. rajan sehrawat says:

    Sir
    Sewage Blockage of 318 /A From Two Months
    Near health india gym
    Kindly pay some attention towards the sewage

  3. sanjeev says:

    sir
    Manny Inlegal Water Connetion in Gali No.1-C,B-Block,Baba Colony,Burari,Delhi-84
    Kindly Action and Disconnet Water line & Challan
    and Save Gov.Revenu

Comments are closed.